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Customer Care Privacy Policy and Terms and Conditions

 

1. Privacy Policy

This Privacy Policy explains how Angeles Institute ("we," "us," or "our") collects, uses, and protects personal information in connection with our website, services, and customer-care SMS messages. It also explains your communication choices and how to contact us.

Information we collect

We may collect your name, email address, phone number, and other contact details that you voluntarily provide through our contact forms or service interactions. We may also collect website usage information, such as your IP address, browser type, and referral source.

How we use your information

We use this information to respond to inquiries, provide customer support, send service updates and appointment reminders, and improve website functionality and your experience. We send customer-care SMS messages only to people who have opted in.

SMS consent and communication

When you opt in, you agree to receive informational customer-care texts from Angeles Institute, including reminders, service updates, and responses to your inquiries. Providing a phone number or using our website does not, by itself, constitute SMS consent. Consent applies to this customer-care program and does not authorize promotional texts or messages from other organizations.

Message frequency varies based on your needs and interactions with us. Message and data rates may apply. Reply STOP to opt out at any time. For assistance, reply HELP or call 562-531-4100. Additional SMS terms appear in Section 2.

Information sharing

We do not sell, trade, or share your personal information with third parties for marketing or promotional purposes. This includes mobile phone numbers, SMS registration information, and SMS opt-in and consent records. We do not transfer your SMS consent to another organization for its own messaging purposes.

We may disclose information to service providers only as needed to support our services, including delivering messages on our behalf, and not for their independent marketing or messaging purposes. We may also disclose information when required by law or as reasonably necessary to protect our legal rights. These limited disclosures do not authorize marketing use of your mobile information or SMS consent records.

How we protect your information

We use reasonable security measures to protect personal information against unauthorized access, alteration, disclosure, or sharing. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights and choices

You may request access to or deletion of your personal information by calling 562-531-4100. Deletion requests are subject to applicable legal and business retention requirements. You may update your communication preferences or opt out of marketing communications at any time. To stop customer-care SMS messages, reply STOP or call us for assistance.

Updates to this Privacy Policy

We may update this Privacy Policy periodically. We will post changes with an updated revision date.

Privacy questions

For questions about this Privacy Policy or your personal information, call Angeles Institute at 562-531-4100.

2. Terms and Conditions

Use of the website

By accessing and using the Angeles Institute website, you agree to these Terms and Conditions. If you do not agree, please do not use the website. Agreement to these website terms does not, by itself, constitute consent to receive SMS messages.

Customer care SMS terms

By separately opting in to SMS communications, you agree to receive customer-care text messages from Angeles Institute under the following terms:

  • Purpose: Messages are informational and may include appointment reminders, service updates, and responses to your inquiries. This program does not include promotional text messages.
  • Frequency: Message frequency varies based on your needs and interactions with us.
  • Charges: Message and data rates may apply according to your mobile carrier and plan.
  • Consent: Participation is voluntary. SMS consent is not a condition of purchasing goods or services. Providing your phone number alone does not enroll you in the program.
  • Opt out: Reply STOP to any program message to unsubscribe at any time. You may also call 562-531-4100 to request that messages stop. You may receive one final text confirming your opt-out; no further program messages will be sent unless you opt in again.
  • Help: Reply HELP for assistance or call Angeles Institute at 562-531-4100.
  • Privacy: Your information is handled as described in the Privacy Policy in Section 1, including its protections for mobile information and SMS consent records.

Changes to these Terms and Conditions

We may modify these Terms and Conditions and will post the revised terms with an updated revision date. Your continued use of the website after changes take effect constitutes acceptance of the updated website terms, to the extent permitted by applicable law. Changes to these terms do not expand the scope of your SMS consent.

Terms questions

For questions about these Terms and Conditions, call Angeles Institute at 562-531-4100.